TERMS AND CONDITIONS
Welcome to Double-Take Cover. Please take some time to read the following conditions applicable to the use and enjoyment of products and services provided on the site.
If there is any uncertainty with these terms and conditions, please contact Double-Take Cover before the completion of any purchase.
Advice and information presented on this website is of a general nature only and is not intended to constitute or replace professional medical advice for individual or specific conditions.
While we make every effort to ensure that the information is correct, we take no responsibility for any loss or damage arising from its use. Information and resources provided are not intended as a substitute for professional medical advice nor to contradict health advice given.
Applicable Law and Jurisdiction
Double-Take Cover (www.doubletakecover.com / www.doubletakecover.com.au) is created and controlled in Victoria, Australia. All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Victoria. By using this site you submit to the jurisdiction of the courts of Victoria and Australia and agree that any legal action will only be commenced in these forums.
Capacity to Contract
Orders can only be placed with Double-Take Cover by persons with capacity to contract; who are over the age of either 18 or 21 as legislated in your state of residence.
Review of Terms
These terms and conditions are subject to change from time to time without notice. Contact details can be found on the Contact Us page. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.
All content on this site, including text, icons, graphics, etc. are the property of Double-Take Cover or its suppliers and are protected by Australian Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.
Confirmation of Order
All orders placed are an offer of purchase and are subject to acceptance by Double-Take Cover. If an order is not accepted a full refund will occur at the earliest possible convenience. Double-Take Cover reserves the right to refuse an offer for any reason.
Double-Take Cover is under no obligation to ship any goods ordered until payment for those goods has been received. In the case of payment by cheque, this would mean the clearing of funds represented by the cheque. In the event of the requested products being unavailable, Double-Take Cover may cancel the transaction and affect a full refund. Conclusion of Transaction - The agreement for sale is concluded (only) when goods are handed over to the designated carrier. Currency and GST - All prices listed are inclusive of any Australian Goods and Services Tax applicable. All our prices are in Australian Dollars ($AUD).
Products are delivered world wide via Australia Post. We accept limited international orders through the website, however please be aware that the international postage/shipping cost will vary depending on the weight and size of the order. We contact you once an international order is placed to advise additional postage charges outside Australia. Each order will be assigned a tracking number by Australia Post & we notify you of this number assigned to your order. In the event your order does go missing however, we do not issue a refund, on orders lost once in the postal system.
You may send your products back in re-saleable condition (unopened and unused) within 30 days of the order date and we will provide you with an exchange or store credit, postage not included. Returned items must be received by us in the same condition as you received them. Returns will not be accepted without a Returns Form that may be requested via email or phone - see Contact Us. No returns on sale items except as required by law. We strongly suggest that you find out your skin type before selecting any skincare products for purchase.
In the event a product breaks, is faulty, or is not what was ordered, we will provide a refund, replacement, exchange or store credit, including all postage costs. Please contact us within 7 days of receiving your order, so that we can make the necessary arrangements.
In some cases, at Double-Take Cover digression, we can accept return of products where you have experienced irritation or allergic reaction. Our Covermark products are tested hypoallergenic, so if this occurs we need to pass your name and contact details on to the manufacturer, so they can contact you regarding quality control if necessary. Allergy returns must not be more than 20% used.
Reviews / Comments
Throughout the use of the site users may be invited to review certain products. If you do submit such reviews, you give Double-Take Cover permission to use, reproduce, modify and publish them in a royalty-free, irrevocable manner. You also permit Double-Take Cover to publish your first name and State or Town.
Such reviews posted, in no way represent the views or opinions of Double-Take Cover or its owners, shareholders, employees or others, but are the sole product of its creator.
Purpose of Products
Upon purchase of products/goods, the buyer agrees to use the products only for their intended purpose. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use. Questions as to use can be directed to Double-Take Cover via email or phone via Contact Us details.
Links to other Sites
Double-Take Cover maintains links to other web sites but makes no representations as to the accuracy of the material therein, and is not responsible for the content and conduct of these sites.
Information Double-Take Cover Collects: There are a couple of different types of information that Double-Take Cover may collect to make your browsing and shopping experience more enjoyable.
Firstly, if you sign up as a member, we will collect your name, and email address. If you elect to receive our newsletter, your email address will be added to our mailing list. We will only use your e-mail address for that purpose; you will not be put on the mailing lists of any third parties. Neither your email address nor your name will be divulged to anyone else. We will only use these details to post to you about new developments, products, news and events. These updates will occur approximately every month. Removing yourself from the mailing list will also be easy - just click on the "Unsubscribe" link at the bottom of any of our emails.
If your information needs to be changed please contact us and we will make the relevant changes and report back to you. If you have any other concerns you should also contact us.
Order information such as your name, billing address, delivery address, email address and phone number are collected in order to effect delivery of the products that you order, and to contact you in regard to your order if necessary. These details are retained in our database for record keeping purposes. If you have registered as a member, you may change or delete these details at any time by logging in using your email address and password.
If you elect to pay online using your credit card, your card details are not viewed by us or by any person except you, at any time during the transaction. They are encrypted and passed directly to the Bank through payment security provider PayPal. We do not retain your credit card details.
Any other information you provide at the checkout, such as comments or survey responses, are used to better plan future items to add and developments for the website.
General site traffic data is also collected for the purpose of site maintenance and improvement. This provides only generalised information about how often certain pages are viewed. This does not identify individual users, but instead helps us to understand what sorts of products our customers are interested in, and alerts us to any areas of the site that may be difficult to navigate.
Using your credit card to shop with us is completely safe. As soon as you enter the checkout process, any information you submit is encrypted and sent through the secure PayPal server. PayPal three industry-leading safeguards ensure your money and information stays safe. Refer to https://www.paypal.com/au/webapps/mpp/security/buy-index for more information.
Unsubscribe from our mailing list is easy; at any time click the Unsubscribe link at the bottom of our email newsletters. You can also unsubscribe (or re-subscribe) at any time by logging in using your email address and password, and then going to the Modify Details? section.
Links to Other Sites
The Double-Take Cover site will from time to time contain hyperlinks to other sites in Australia. Double-Take Cover cannot be responsible for the data protection and privacy practices of these sites. We urge users to take time to examine individual privacy policies and guidelines on other sites.
Also refer to Q & A - Information.